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Customer Relationship Management

iContro CRM solutions provides the business data to help you deliver better services or products that your customers want, provide excellent customer service, doing cross and up sell more effectively, close deals easily, preserve current customers and to better understand who your customers are and what they need. iContro CRM System comes directly from having all your business data accumulate and access from a single location with all the information given.

Along with this system you can learn and give you more knowledge to ; Understand the customer need, Retain customers through better customer service, Attract new customers , Win new clients and New project contract and Increase Sales and Revenue.

CRM systems allow for the flow of communication for broadcasting messages from product defects to conference attendance. Having cooperative communication across your sales, marketing and customer service group to enhance the view of your customer’s life cycle. Engage more frequently with your client and prospect customer with newsletters and new product offered by the company.

Benefits 

  • Interaction with all areas of the system, gives you a vivid vision of the customer
  • Maximizing opportunities and retaining high value customers enhances revenue and profit.
  • Provides value-added services enable you to stay ahead of your competitors.
  • Improves product development and service delivery processes
  • Prepare your personnel with in-depth knowledge of the customer's needs
  • Organized the customer experience through quick survey problem resolution
  • Friendly user and your sales personnel can easily understand what's the prospect client's needed.

Optimized Services

Technician-performance & awarding capability and improve efficiency for both sales & after-sales services.

Product Wizard

Zoom documents and explore their origins and related documents in 360 degree.

Our CRM Modules are :

  • SUPPORT & SERVICE NOTICE

  • SERVICE ORDERS

  • WARRANTY & MAINTENANCE

  • CONTACT MANAGEMENT

  • KNOWLEDGE-BASED

  • MARKETING CAMPAIGNS